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The Visitor Experience Gap: Why Q4 Is the Most Important Quarter for Schools, Hotels, and Tourism Boards

The Visitor Experience Gap: Why Q4 Is the Most Important Quarter for Schools, Hotels, and Tourism Boards

The Gap Nobody Talks About Every September, a freshman wanders a campus clutching a crumpled paper map. In December, a weary hotel receptionist fields the same questions about Wi-Fi, spa hours, and taxi bookings for the hundredth time. And at the local visitor center,...

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